Searching for existing cases on the mobile app

Hello,

On the mobile application, when prompted for the second login when searching for existing cases, we receive an error. Any suggestion on how to troubleshoot this? Please find a recording here: https://drive.google.com/file/d/1E5bQXAABVSbRfblhWmW2JdRwxgrtX57H/view?usp=sharing