Case records not appearing on case list

CW reporting that when case record is created and saved it does not appear on the case list. Putting the survivor code of the missing case into the search bar makes it reappear in the case list view.

When you click on the said case record-now reappeared through the search- you realize that the case status is not set to ‘open’. Even if you revert case status to ‘open’, after a while of navigating the platform the case records ‘disappear’ from case list view again.

Requesting troubleshooting support please. Let me know if more information needed.

Many thanks.

Thanks for flagging this Elfriede. The case workers’ cases are being set to closed or invalid when they are saving? And is this happening with all case workers for a specific instance or just one case worker? Shoot me a message and we can look into why this is happening.

Thanks @jpanchalingam.

Quoin have looked into it and resolved it.

Great. The solution for this was that we require the ‘case status’ data field in both the cases and incident tab mandatory.