Caseworker name not showing on case

A caseworker was getting this message on her mobile about another agent .

I looked at her case and though her profile has IRC assigned as her agency on the record information page it shows up vaguely as “agency a” though there is not agency a in the configuration.

And on the list view there is no social worker listed.

This looks like an issue with connectivity on the web client. Can you give access to the configuration and/or server?

Tagging in - not sure if this tag will work though

Hey @kristy.crabtree …i have activated Brians account on the support hub so if he logs in using the button above we can tag him to this thread