Error Messages in Primero

In order to support you when you receive a specific error message on your browser when you are using Primero, please follow the below guidance:

Are you seeing this error message? What does it mean? What do you do?
error: [missing “en.forms.record_types.undefined” translation] There is a translation that is missing when you are trying to make a request. Send a screenshot to the Primero System Administrators skype chat and describe the process of what you were trying to do so the team can debug the issue.
errors.api.internal_server This is a generic error given when the server cannot process something you are requesting. Wait a few minutes and try again. If the error continues, watch this video and send a message to the Primero System Administrators skype chat or the Primero Support Hub informing the team. Please include your country/URL, what day and time when you saw this error and describe the process of what you were trying to do so the team can debug the issue.
Unexpected token “<,” ‘ <h” … is not valid JSON This is an issue in the JSON code and needs to be fixed by the developers. Watch this video and send a screenshot of the error to the Primero System Administrators skype chat or the Primero Support Hub informing the team. Please include your country/URL, what day and time when you saw this error and describe the process of what you were trying to do so the team can debug the issue.
errors.api.internal_server failed to fetch This is a network error given when the server cannot process something you are requesting. Do you see your logo in the bottom left corner of the navigation? If not, please reload your screen. If you still see the error, please log out and log in again. Were you attaching a file? If yes, are your attachments successfully attached? If not, log out and log back in again. If the error continues, watch this video and send a message to the Primero System Administrators skype chat or the Primero Support Hub informing the team. Please include your country/URL, what day and time when you saw this error and describe the process of what you were trying to do so the team can debug the issue.
400 Bad Request The server cannot process the request due to an error from the user or the user’s device. Try the following options 1) Double check the website address. 2) Refresh your browser. 3) Log out and log back in. 4) If that does not work, clear your browser’s cache or cookies. 5) Send a message to the Primero System Administrators skype chat to help debug.
403 Forbidden You do not have access to a specific functionality within Primero. Reach out to the Primero team on the functionality you were trying to access and they will be able to provide you with further guidance. Please provide us with the role that got the forbidden error, the website/URL and please describe what you were trying to do (for example, trying to save a case, add a user, etc.).
500 Internal Server Error This is a generic error given when the server cannot process something you are requesting. Send a screenshot to the Primero System Administrators skype chat. Please include your country/URL, what day and time when you saw this error and describe the process of what you were trying to do so the team can debug the issue.
502 Bad Gateway – Microsoft Azure Application Gateway The server is not available and the infrastructure team needs to get the system back up. Wait a few minutes and try again. If the error continues, send a message to the Primero System Administrators skype chat or the Primero Support Hub informing the team. Please include your country/URL, what day and time when you saw this error and describe the process of what you were trying to do so the team can debug the issue.
504 Gateway Timeout This error indicates an issue with your network connection or server communication speed. Wait a few minutes and try again. Refresh your screen. If the error continues, send a message to the Primero System Administrators skype chat or the Primero Support Hub informing the team of the day and time when you saw this error and describe the process of what you were trying to do so the team can debug the issue.
This site can’t be reached This error indicates an issue with your network connection or server communication speed. Try the following options in this order: 1) Check connectivity (are you connected to the internet? can you open other websites? 2) If yes, refresh your page. 3) If that does not work, try “Incognito mode”. 4)If that does not work, try a different browser. 6) If that does not work, try with different devices. 7) Send a message to the Primero System Administrators skype chat to help debug.