Reports from Bangladesh GBVIMS+ that case/incident records are being saved on the system but they are not appearing in case/incident list view and disappear. These records are not disabled and/or closed.
In one instance case record is saved, it appears on the case list view then user signs in and out again- and then it disappears.
In another instance, case record is saved, there is a confirmation by the system that the case record is saved, but it does not appear on the case record list.
Your support in troubleshooting would be much appreciated.