Not able to edit cases after attaching photos/documents

Primero IMS
1

Hi there,

I would like to seek your kind support for the below issue:

One of the partners mentioned that their caseworkers can’t edit the information of cases after attaching documents/photos to that cases.

Note: this is happening only with one partner.

Thanks in advance,
Mohammed

2

Which instance is this and for which partner?

3

Hi Ian, this is for Iraq CPIMS+ v1.6.

Mohammed, if you could provide details on the partner, and if this is on the mobile or the web application? Thanks!

5

Hi Jan,
The problem happened on the web application! and it happened with some of their caseworkers.

6

Hi Mohammed, I have been trying to replicate this issue with large videos and document uploads but am not successful. Could you kindly ask the case workers to send a screenshot the next time this occurs? Also, if you could ask if the whole case file is uneditable or only the documents/photos upload form? Happy to also get on a call to help troubleshoot with them if that is helpful which I can do this week, just let me know!

7

The Iraq CPIMS+ was upgraded from v1.7.11 to v1.7.30. Issue has been resolved after the upgrade to the latest version of v1.7.