Hi there, we are facing a problem with changing the password for all accounts. even if the case worker, supervisor, or focal person tries to change it, the password remains the same. Also when we create new accounts, we can’t open them for the same reason. Please help!
If you set the server up yourself you need to make all the password changes and then login on the command line and restart the process to register the changes. If you have a support contract ask your vendor to do this
sudo /srv/primero/bin/primeroctl restart Stopping Primero services nginx: inactive (dead) since Thu 2020-09-03 11:26:44 UTC; 7ms ago passenger: inactive (dead) since Thu 2020-09-03 11:26:45 UTC; 6ms ago couch-watcher: stopped who-watches-the-couch-watcher: stopped primero-scheduler: stopped backburner: stopped beanstalkd: inactive (dead) since Thu 2020-09-03 11:26:46 UTC; 6ms ago solr: stopped couchdb: inactive (dead) since Thu 2020-09-03 11:26:47 UTC; 7ms ago Primero services stopped Starting Primero services nginx: active (running) since Thu 2020-09-03 11:26:47 UTC; 4ms ago passenger: active (running) since Thu 2020-09-03 11:26:48 UTC; 5ms ago couch-watcher: started who-watches-the-couch-watcher: started primero-scheduler: started backburner: started beanstalkd: active (running) since Thu 2020-09-03 11:26:53 UTC; 6ms ago solr: started couchdb: active (running) since Thu 2020-09-03 11:26:55 UTC; 7ms ago Primero services started
You can then login with the new passwords
Hi @mohammed.khoursheed, please take a look now. We’ve restarted your server, so any password changes you made should be in effect now. If you face this problem again in the future, please let us know. Thanks!
Hi @jack.miszencin, I’ve checked and the problem been solved.
Many thanks for your continued support.
Hi @mohammed.khoursheed, we have restarted your server, so please try now, and let us know if the problem persists.
Thank you @jack.miszencin! I have checked the system and the problem has solved.