SSO Login Errors

Once I am logged into the Jordan’s production site, whenever I navigate to a new page, a window will pop up asking me to select my provider. I am unable to navigate around the site without choosing my provider every time I go to a new page. I should only be asked my provider once I am logged in, and not while I am logged in.
Jordan Login_7Nov22

This issue was related to Azure outages which occured on November 7, 2022. The services were restored on November 8, 2022 which resolved this issue.

Hello,
As a follow up to this, users in South Sudan are also having issues with SSO. They have tried to login using Incognito and it does not resolve the issue.

The user experiencing this issue: drc_mkollia@gbvims-southsudan.primero.org

Please see below the error msg.

Request Id: e010e945-85dd-47e5-b205-5b51c140da03

Correlation Id: 412a5282-b418-4ba8-a0c2-7e2e237cb94b

Timestamp: 2022-11-16T16:57:08Z

Message: AADSTS50020: User account ‘drc_mkollia@gbvims-southsudan.primero.org’ from identity provider ‘https://sts.windows.net/50d59d79-e6c3-4393-834d-070e38e21492/’ does not exist in tenant ‘UNICEF’ and cannot access the application ‘dd28b1d8-25d5-4c2a-9d03-52c22519f238’(uni-UNICEF Partners B2C App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.